FAQs
Payment Related
What if I am unable to receive COD order due to any reason?
If a ‘COD’ order is returned to us due to your unavailability or any other reason, we will only reship the same order only if you convert it to a prepaid order, post-delivery failure
How can I use a Gift Voucher/Promotional code on my order?
When you have clicked on the 'Checkout' button, you will be directed to a section where you can enter your Gift Voucher/Promotional code. On entering the code, the valid amount/offer will automatically be applied to your order. You can then proceed to checkout and pay the remaining amount using your chosen form of payment
Payment Failure(payment deducted, no order confirmation)
In case the amount has been deducted from your account and Alive & Well has not received the amount, it would reflect back in your account in 2- 4 business days from the payment gateways end. If you have not received the amount in the provided timeframe, we request you to check the order status in case if it is placed. If not, please contact your bank/payment gateway, for further assistance as there might be an issue from your bank’s end. If the payment is received by Alive & well later, we will reverse the amount and you may place a fresh order. The time frame for the following remain as specified earlier:Credit Card, Debit Card, Net Banking, UPI - 7-10 business days.
No, our COD partner will only accept cash payment at the time of delivery
Product Related
You can find the information on product description page.
Let us serve the purpose of our existence. Our customer support and free consultation will not only be all ears but also guide you with options of products available for the quickest, and best results possible.
Might just a week or a month. No two people show responses at the same time. Give your pick a minimum of 21 days to start showing positive results. Skin care is not a day’s game, but a commitment of a lifetime. Make sure you follow it religiously and be patient.
Every product enlisted at Alive & Well comes with a transparent revelation of ingredients and their benefits. Our users also love and leave their reviews basis their experience, which will help you further to make a wise buy-decision
We do not speak for the products but the results speak for themselves. Every product comes with instructions and details of concerns it caters to. Just read the description and you’ll know which product is tailor-made to solve your issue.
Shipping Related & Return Related
| - customer invoice |
| - all its original packaging and accessories, including the box, manufacturer's packaging if any, dustbags, warranty cards, authenticity labels and all other items originally included with the product(s) delivered. |
| - and is unused / original condition |
| You need to make sure that |
| - Damaged/Defective/Wrong Product : |
| You must notify us of any defects in the product or incorrectly shipped at the time of delivery or within 48 hours of receipt of the product. |
| - Any Other Returns : |
| You must inform us of your intention to return the item to us (within 3 days, including weekends) and of delivery of the product |
Our warehouse processes your order within 24 hours. Following this we take 3-5 business days to ship to you. Delivery pincodes in the North East States will take up to 7-10 business days.
In the rare instance that you are unhappy with a product, simply drop us an email at __ with your name, telephone number and a convenient time to call. One of our product advisors will call you to understand the issue better and provide you instructions on shipping the product back to us.
While we do take the utmost care while packing and shipping your product, there may be unforeseen issues that arise. If you have received your product in a damaged or defective condition - email us with your Order Number, Name, a picture of the product and its issue - at __
